Refund Policy

Last updated: October 24, 2026

This policy covers paid ShowStep plans sold by HIKO Software, a company registered in Taiwan (“we”, “us”). Our orders are processed by Paddle.com, our online reseller and Merchant of Record, so refunds are issued through Paddle to the payment method you used.

14-day money-back guarantee

If ShowStep isn’t right for you, ask for a refund within 14 days of your first payment for a plan and we will refund it in full. No questions asked.

Renewals

Subscriptions renew automatically each billing period until you cancel. If you forgot to cancel, ask within 14 days of a renewal charge and we will refund that renewal, as long as you haven’t used the paid features since it was charged.

Cancelling

You can cancel at any time. You keep your paid plan until the end of the period you already paid for, and you are not charged again. Your recordings and step documents stay in your account on the Free plan.

How to ask for a refund

Email support@showstep.ai from the address on your account, or reply to the receipt Paddle sent you. We reply within 2 business days. Once approved, the refund usually reaches you within 5–10 business days, depending on your bank.

Your legal rights

This policy does not take away any rights you have under the consumer laws of the country where you live.

Contact

HIKO Software, Taiwan — support@showstep.ai